Guideline for Certificate Problem Report
1. Certificate problem report refers to the complaints regarding suspected cracking of keys, certificate misused, or other types of fraud, cracks, abuse, or inappropriate behaviors related to certificates.
2. Subscribers, relying parties, application software suppliers, and other third parties may reports by sending email to report_abuse@cht.com.tw.
3. Within 24 hours after receiving a certificate problem report, CAs shall investigate the facts and circumstances with the following criteria to establish whether the certificate will be revoked, and if so, revoked the certificates in accordance with Section 4.9.1 of our CPS.
- The nature of the alleged problem (scope, context, severity, magnitude, risk of harm);
- The consequences of revocation (direct and collateral impacts to Subscribers and Relying Parties);
- The number of certificate problem reports received about a particular certificate or subscriber;
- Contact information and affiliations of the entity making the complaint; and
- Relevant legislation.